{"id":15,"date":"2025-10-30T09:37:58","date_gmt":"2025-10-30T01:37:58","guid":{"rendered":"https:\/\/yujing04.com\/as2\/?page_id=15"},"modified":"2025-10-30T09:44:28","modified_gmt":"2025-10-30T01:44:28","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/yujing04.com\/as2\/refund_returns\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"15\" class=\"elementor elementor-15\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-730cc044 e-flex e-con-boxed e-con e-parent\" data-id=\"730cc044\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3d68af85 elementor-widget elementor-widget-heading\" data-id=\"3d68af85\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Return &amp; Refund Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3297e2c0 e-flex e-con-boxed e-con e-parent\" data-id=\"3297e2c0\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-63740e3 elementor-widget elementor-widget-text-editor\" data-id=\"63740e3\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">Overview<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p data-start=\"227\" data-end=\"438\">At DoubleBaked, every cake is freshly made with care. Because our products are <strong data-start=\"306\" data-end=\"336\">perishable and custom-made<\/strong>, we\u2019re unable to offer returns or refunds once an order has been prepared, delivered, or picked up. However, if your order arrives <strong data-start=\"471\" data-end=\"514\">incorrect, damaged, or not as described<\/strong>, please contact us within <strong data-start=\"541\" data-end=\"553\">24 hours<\/strong> of receiving it so we can review and assist accordingly.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<div>\u00a0<\/div>\n<h2 class=\"wp-block-heading\">Eligibility for Refund or Replacement<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p data-start=\"667\" data-end=\"721\">We may offer a <strong data-start=\"682\" data-end=\"715\">partial refund or replacement<\/strong> if:<\/p>\n<ul data-start=\"722\" data-end=\"889\">\n<li data-start=\"722\" data-end=\"758\">\n<p data-start=\"724\" data-end=\"758\">The wrong product was delivered.<\/p>\n<\/li>\n<li data-start=\"759\" data-end=\"808\">\n<p data-start=\"761\" data-end=\"808\">The cake or item was damaged during delivery.<\/p>\n<\/li>\n<li data-start=\"809\" data-end=\"889\">\n<p data-start=\"811\" data-end=\"889\">There was an error in customization (design, size, or message) caused by us.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"891\" data-end=\"930\">To process a request, please provide:<\/p>\n<ul data-start=\"931\" data-end=\"1039\">\n<li data-start=\"931\" data-end=\"994\">\n<p data-start=\"933\" data-end=\"994\">A photo of the product within <strong data-start=\"963\" data-end=\"975\">24 hours<\/strong> of receiving it.<\/p>\n<\/li>\n<li data-start=\"995\" data-end=\"1039\">\n<p data-start=\"997\" data-end=\"1039\">Your order receipt or proof of purchase.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1041\" data-end=\"1198\">Please note that taste preference, slight colour variation, or minor design differences are <strong data-start=\"1133\" data-end=\"1149\">not eligible<\/strong> for refunds, as all our cakes are handcrafted.<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<div>\u00a0<\/div>\n<h2 class=\"wp-block-heading\">Non-returnable Items<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p data-start=\"1236\" data-end=\"1303\">Due to hygiene and food safety, we <strong data-start=\"1271\" data-end=\"1296\">cannot accept returns<\/strong> for:<\/p>\n<ul data-start=\"1304\" data-end=\"1388\">\n<li data-start=\"1304\" data-end=\"1352\">\n<p data-start=\"1306\" data-end=\"1352\">Cakes, pastries, and other perishable goods.<\/p>\n<\/li>\n<li data-start=\"1353\" data-end=\"1388\">\n<p data-start=\"1355\" data-end=\"1388\">Gift cards or digital vouchers.<\/p>\n<\/li>\n<\/ul>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<div>\u00a0<\/div>\n<h2 class=\"wp-block-heading\">Sale &amp; Seasonal Items<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>Sale, promotional, and limited-edition items are <strong data-start=\"1476\" data-end=\"1515\">non-refundable and non-exchangeable<\/strong>.<\/p>\n<p>\u00a0<\/p>\n<p><!-- \/wp:paragraph --><!-- wp:heading --><\/p>\n<h2 class=\"wp-block-heading\">Need Help?<\/h2>\n<p><!-- \/wp:heading --><!-- wp:paragraph --><\/p>\n<p>If you experience an issue with your order, please reach out to us via <strong data-start=\"1617\" data-end=\"1629\">WhatsApp<\/strong> or email us at <strong>doubleBAked@hotmail.com<\/strong> within 24 hours of receiving your cake. We\u2019ll be happy to assist and make it right wherever possible.<\/p>\n<p><!-- \/wp:paragraph --><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\n    <div class=\"xs_social_share_widget xs_share_url after_content \t\tmain_content  wslu-style-1 wslu-share-box-shaped wslu-fill-colored wslu-none wslu-share-horizontal wslu-theme-font-no wslu-main_content\">\n\n\t\t\n        <ul>\n\t\t\t        <\/ul>\n    <\/div> \n","protected":false},"excerpt":{"rendered":"<p>Return &amp; Refund Policy Overview At DoubleBaked, every cake is freshly made with care. Because our products are perishable and custom-made, we\u2019re unable to offer returns or refunds once an order has been prepared, delivered, or picked up. However, if your order arrives incorrect, damaged, or not as described, please contact us within 24 hours [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-15","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/pages\/15","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/comments?post=15"}],"version-history":[{"count":3,"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/pages\/15\/revisions"}],"predecessor-version":[{"id":1860,"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/pages\/15\/revisions\/1860"}],"wp:attachment":[{"href":"https:\/\/yujing04.com\/as2\/wp-json\/wp\/v2\/media?parent=15"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}