FAQs

FAQs

  • Product Information

We have a wide variety of flavor and style options! You can explore our valid flavours on the products detail page. For more concern, please contact us on WhatsApp +60 167849492.

Keep your cake in the fridge as soon as you receive it to stay fresh and yummy. Before serving, take it out about 30–45 minutes earlier so it softens nicely and tastes its best. Avoid direct sunlight or warm spots.

Don’t worry! We carefully pack every cake with love and protection. Our insulated boxes (and cold packs for longer routes) help make sure your cake arrives safely and fresh.

  • Ordering

Sometimes yes! It depends on what we’re baking that day. You can message us on WhatsApp or Instagram to check if we can fit in a same-day order — we’ll always try our best for you. 💛

If your cake hasn’t entered the kitchen yet, yes! Just reach out to us within 2 hours of placing your order, and we’ll see how we can help.

Absolutely! You can leave your message during checkout, and we’ll print it on a sweet little card to include with your cake. It’s the perfect touch to make someone’s day.

  • Pickup & Delivery

You can pick up your cake between 10 AM and 6 PM daily. Once your cake is ready, we’ll send you a message so you know it’s good to go! 🎂

You can, as long as we haven’t started preparing it yet. Just contact us as soon as you can — we’ll always do our best to assist.

Oh no! We’re so sorry if that happens. Please snap a few clear photos of the cake and packaging within 2 hours of receiving it, and send them to us right away. We’ll look into it and make things right for you. ❤️

Yes, you contact us via WhatsApp for your preferred time slot before a day. While exact timing depends on the delivery schedule, we’ll do everything we can to match your request and make sure your cake arrives when you need it.

  • Returns & Refunds

Since every cake is freshly made to order, we can only offer refunds for cancellations made at least 24 hours before your scheduled pickup or delivery. Once we start baking, your cake is already on its sweet journey!

You can cancel within 2 hours of placing your order. After that, we’ll check your order status and do our best to help if possible.

Just message us on WhatsApp or drop us a message in Contact Us page. Our team will respond as soon as possible and guide you through the process.

You can reach us anytime through WhatsApp, email or drop a message in Contact Us page — whichever’s easiest for you! We’re always happy to chat and help make sure everything goes smoothly. 💌